Terms of Service

1. Acceptance of Terms

By downloading, installing, or using the "i hate the routine" app ("the App"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use the App.

The App is developed and operated by Ziggy Zag LLC ("Ziggy Zag," "we," "our," or "us"), a Michigan limited liability company. These Terms constitute a legal agreement between you and Ziggy Zag LLC — not with Apple Inc. or any other third party.

2. Eligibility

You must be at least 13 years old (or the minimum age required in your jurisdiction) to use the App. If you are under 18, you represent that your parent or legal guardian has reviewed and agreed to these Terms on your behalf. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe a child under 13 has used the App's AI features, please contact us at developer@ziggy-zag.com.

3. Description of Service

i hate the routine is a productivity and organizational tool designed to help users build and manage daily routines, plan their day, capture thoughts, and stay on track. The App is available on iOS and Apple Watch and includes features such as routine creation, timers, day planning, thought capture, and optional AI-powered suggestions.

The App is a personal productivity tool. It is not medical software, clinical software, or a regulated device of any kind. It is not designed, intended, or marketed as a tool for diagnosing, treating, managing, or monitoring any medical or psychological condition. The App is not subject to HIPAA or any other health-data regulation because it does not collect, transmit, or store protected health information.

4. Health and Medical Disclaimer

5. AI Features

The App includes optional AI features powered by Claude, a large language model made by Anthropic, PBC. These features help with planning suggestions, routine building, thought triage, prep suggestions, and photo analysis. AI features require an active internet connection and will not function offline.

When you use an AI feature, the text you provide (and photos, if you explicitly choose to send them) is sent from the App through our secure proxy server (hosted on Cloudflare) to Anthropic's Claude API for processing. The response travels back the same way. Our server acts as a stateless pass-through: it forwards your request, returns the response, and does not store, log, or retain your content.

AI features are opt-in. Before your first use, the App displays a consent dialog explaining that your text will be sent to a third-party AI service through our server. You must affirmatively accept to use AI features. If you decline, the App continues to work without AI-powered suggestions. You can also revoke your consent at any time by ceasing to use AI features.

When you use AI planning features, your calendar event titles and times may be included in the AI request so the AI can help you plan around your schedule. This information passes through the same secure path and is not stored on our servers.

Please avoid including sensitive personal information in AI conversations — such as government identification numbers, financial account numbers, or detailed medical diagnoses. The App is a planning tool, not a medical or financial service, and AI features are not designed to handle that kind of data.

6. AI-Generated Content

You should be aware of the following regarding AI-generated output:

• AI output may be inaccurate. AI-generated suggestions, text, and recommendations are produced by machine learning models and may contain errors, inaccuracies, incomplete information, or inappropriate content. You should review all AI output before acting on it.
• AI suggestions are not professional advice. Nothing generated by the AI features constitutes medical, therapeutic, psychological, legal, financial, or any other form of professional advice. AI output is provided for convenience and planning purposes only.
• You are responsible for your decisions. Ziggy Zag LLC is not responsible for any actions you take or decisions you make based on AI-generated suggestions. Use of AI features is entirely at your own risk.
• AI output is not guaranteed. We do not guarantee the availability, accuracy, completeness, reliability, or suitability of any AI-generated content. AI models and their capabilities may change over time without notice.

7. AI Rate Limits and Service Availability

AI features are subject to usage limits that depend on your subscription tier:

Tier	Limit
Free	5 AI calls, lifetime total
Premium (monthly)	1,000 AI calls per month

For premium subscribers, the AI model tier may change based on daily usage to manage capacity. Earlier calls each day use more capable models, and later calls may use lighter models. All models provide helpful suggestions; the difference is in depth and nuance. There is no daily call limit.

The monthly rate limit count resets on the first of each calendar month at midnight UTC. If you reach your monthly limit, AI features will be temporarily unavailable until the next reset.

AI features depend on third-party services (Anthropic's API and Cloudflare's infrastructure) that are outside our direct control. We do not guarantee that AI features will be available at all times, and service interruptions may occur due to maintenance, outages, or changes by third-party providers. We will make reasonable efforts to maintain availability but make no uptime guarantees for AI features. Rate limits, model tiers, and AI feature availability are subject to change. We will provide reasonable notice of material changes where possible.

8. Third-Party Services and Data Processing

The App relies on the following third-party services. There are no tracking SDKs, no ad networks, and no behavior analytics tools in the App.

Anthropic (Claude AI)
Processes AI requests when you use AI features. Your text (and photos, when you explicitly choose to send them) is transmitted to Anthropic's API through our proxy server. Anthropic retains API request logs for up to 30 days, then automatically deletes them. They do not train their models on API data. In rare cases, content flagged by automated safety systems may be retained up to 2 years for abuse prevention. Anthropic's handling of this data is governed by Anthropic's privacy policy and their terms of service. By using AI features, you acknowledge and agree to Anthropic's data handling practices as described in their policies.

Apple
Handles all subscription payments and in-app purchases through the App Store. Apple transaction IDs pass through our server's memory for validation and are not stored. We never receive your name, email, or payment details from Apple. Apple's handling of your data is governed by Apple's privacy policy.

Cloudflare
Hosts our proxy server infrastructure. Cloudflare does not log the content of your requests or responses. They collect standard operational metrics (request counts, status codes, bandwidth) as part of running their platform. See Cloudflare's privacy policy.

When you use AI features, the text you provide is processed through our proxy server hosted on Cloudflare. This server is stateless: it forwards your request to Anthropic's API, returns the response to your device, and discards the data from memory. No user content — including messages, images, or AI conversations — is stored, logged, or retained on our servers. The only data stored on our server infrastructure is an anonymous device identifier (a random UUID not tied to your identity), usage counts for rate limiting, and your subscription status.

We are not responsible for the privacy practices, terms, or conduct of any third-party services. We encourage you to review their policies. Your use of third-party services through the App is at your own risk, and you agree to comply with the applicable terms of those third-party services.

9. Subscriptions and Payments

The App offers a free tier and a premium subscription.

The free tier includes limited functionality: up to 1 routine, up to 7 steps per routine, 5 lifetime AI calls, read-only access to the Day View, and a 7-day Apple Watch preview. Free tier features and limits may change over time.

Premium subscriptions are available at the following price points:

• Monthly: $14.99 USD per month
• Annual: $119.99 USD per year

All subscriptions are processed through Apple's In-App Purchase system and are subject to Apple's terms and conditions. By subscribing, you also agree to the following:

• Auto-renewal. Subscriptions automatically renew at the end of each billing period unless you cancel. Your Apple ID account will be charged for renewal within 24 hours prior to the end of the current period.
• Cancellation. You may cancel your subscription at any time through your Apple ID account settings (Settings > [your name] > Subscriptions on your iOS device). To avoid being charged for the next billing period, cancel at least 24 hours before the current period ends. Cancellation takes effect at the end of the current billing period — you will retain access to premium features until that date.
• Refunds. All refund requests are handled by Apple in accordance with their refund policies. Ziggy Zag LLC does not process payments or refunds directly. To request a refund, visit reportaproblem.apple.com.
• Price changes. We reserve the right to change subscription pricing. Any price changes will take effect at the start of the next billing period following notice of the change. Apple will notify you of price changes in accordance with their policies, and you will have the opportunity to accept or cancel before being charged the new price.

10. User Content

You may create content within the App, including routines, steps, checklists, thoughts, notes, and day plans ("User Content"). You retain full ownership of your User Content. We claim no intellectual property rights over your User Content.

Your User Content is stored locally on your device using Core Data. We do not have access to, and do not store, your User Content on any server — with one exception: when you use AI features, portions of your User Content (such as routine names, thought text, or calendar event titles) are temporarily transmitted to Anthropic's API for processing through our proxy server. This data is not stored by our server. Anthropic's handling of transmitted data is described in Section 8.

You are solely responsible for your User Content. By using the App, you represent that your User Content does not violate any applicable law or infringe on the rights of any third party.

Data loss: Because your User Content is stored locally on your device, it is your responsibility to maintain backups. If you delete the App, lose your device, or experience a device failure, your User Content may be permanently lost. Ziggy Zag LLC is not responsible for any loss of User Content for any reason.

11. Acceptable Use

You agree not to:

• Use the App for any illegal purpose or in violation of any applicable law or regulation
• Attempt to interfere with, compromise, or disrupt the App, our servers, or connected networks
• Reverse-engineer, decompile, disassemble, or attempt to derive the source code of the App, except to the extent expressly permitted by applicable law
• Use AI features to generate content that is harmful, abusive, threatening, harassing, defamatory, or that violates the rights of others
• Attempt to circumvent rate limits, subscription restrictions, or other technical limitations of the App through any means, including but not limited to automated tools, scripts, or multiple device tokens
• Misrepresent AI-generated content as professional medical, legal, financial, or therapeutic advice to others
• Use automated means (bots, scripts, scrapers, or similar tools) to access or interact with the App or its AI features
• Reproduce, distribute, publicly display, or create derivative works from the App or its content without our prior written consent
• Use the App in any manner that could damage, disable, overburden, or impair the App

We reserve the right to suspend or terminate your access to the App if we reasonably believe you have violated these terms. We are not obligated to monitor your use but may do so to the extent necessary to enforce these Terms or comply with applicable law.

12. Privacy

Your privacy matters to us. Please review our Privacy Policy, which describes in detail how we handle your data.

In short: the vast majority of your data is stored locally on your device and never leaves it. We do not require accounts, do not track user behavior, and do not use advertising SDKs. When you use AI features, your text passes through our secure server to Anthropic's API and back — we do not store it. Our Privacy Policy is incorporated into these Terms by reference.

13. Intellectual Property

The App, including its design, code, graphics, user interface, audio, video, content, and all related intellectual property, is owned by Ziggy Zag LLC and is protected by United States and international copyright, trademark, trade secret, and other intellectual property laws.

The name "i hate the routine," the Ziggy Zag name, and all related logos, product names, and service names are trademarks of Ziggy Zag LLC. You may not use these marks without our prior written consent.

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to download, install, and use the App on Apple-branded devices that you own or control, solely for your personal, non-commercial use, and in accordance with the Usage Rules set forth in the Apple Media Services Terms and Conditions.

You may not copy, modify, distribute, sell, lease, sublicense, reverse-engineer, or create derivative works based on the App or any of its content, except as expressly permitted by applicable law.

14. Limitation of Liability

To the maximum extent permitted by applicable law, Ziggy Zag LLC, its owners, members, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of or inability to use the App, regardless of the theory of liability (contract, tort, strict liability, or otherwise), even if Ziggy Zag LLC has been advised of the possibility of such damages.

This includes, but is not limited to, liability for:

• Data loss or corruption on your device
• Missed routines, timers, or notifications
• Inaccurate, incomplete, or unhelpful AI-generated suggestions
• Actions taken or decisions made based on any content or suggestions provided by the App or its AI features
• Interruption, suspension, modification, or discontinuation of the App or any of its features, including AI features
• Any third-party services used by the App, including Apple's platforms, Anthropic's API, and Cloudflare's infrastructure
• Unauthorized access to or alteration of your data or transmissions
• Any failure or delay caused by events outside our reasonable control (see Section 21)

In no event shall Ziggy Zag LLC's total cumulative liability to you for all claims arising from or related to the App or these Terms exceed the greater of: (a) the amount you actually paid to Ziggy Zag LLC (through Apple's In-App Purchase system) in the twelve (12) months immediately preceding the event giving rise to the claim, or (b) fifty United States dollars ($50.00 USD).

Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability shall be limited to the maximum extent permitted by law.

15. Warranty Disclaimer

The App is provided on an "AS IS" and "AS AVAILABLE" basis, without warranties of any kind, either express or implied.

Ziggy Zag LLC expressly disclaims all warranties, including but not limited to implied warranties of merchantability, fitness for a particular purpose, non-infringement, title, and any warranties arising from course of dealing, usage of trade, or course of performance.

We do not warrant that the App will be uninterrupted, error-free, secure, virus-free, or free of other harmful components. We do not warrant the accuracy, reliability, completeness, timeliness, or suitability of any content, information, or AI-generated output provided through the App. We do not warrant that AI features will be available at any particular time or that AI-generated suggestions will meet your needs or expectations.

Some jurisdictions do not allow the exclusion of certain warranties. In those jurisdictions, the above exclusions apply only to the extent permitted by law.

16. Indemnification

To the maximum extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Ziggy Zag LLC, its owners, members, employees, agents, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees and legal costs) arising from or related to:

• Your use of or access to the App
• Your violation of these Terms
• Your violation of any applicable law, regulation, or rights of a third party
• Your User Content
• Your reliance on AI-generated content or suggestions
• Any dispute between you and a third party arising from your use of the App

This indemnification obligation will survive termination of these Terms and your use of the App.

17. Dispute Resolution

We hope to never have a dispute with you, but if one arises, here is how we will handle it:

Step 1: Informal resolution. Before filing any formal legal proceeding, you agree to try to resolve the dispute informally by contacting us at developer@ziggy-zag.com with "Dispute" in the subject line. We will try to resolve it within 60 days. Most concerns can be resolved this way.

Step 2: Binding arbitration. If we cannot resolve the dispute informally, any dispute, claim, or controversy arising out of or relating to these Terms or the App shall be resolved by binding individual arbitration administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules. The arbitration will be conducted in English and will take place in the State of Michigan or by remote means (telephone or video conference), as you and Ziggy Zag agree.

Class action waiver. You and Ziggy Zag each agree that any dispute resolution will be conducted only on an individual basis and not as a class, consolidated, or representative action. You waive any right to participate in a class action lawsuit or class-wide arbitration against Ziggy Zag LLC. If for any reason this class action waiver is found to be unenforceable, the entire arbitration agreement in this section shall be void (but the rest of these Terms will remain in effect), and any dispute shall proceed in court under Section 18.

Jury trial waiver. To the extent permitted by law, you and Ziggy Zag each waive the right to a jury trial in any legal proceeding arising out of or related to these Terms or the App.

Small claims exception. Either party may bring an individual action in small claims court in the State of Michigan (or in the county where you reside, if different) if the claim qualifies under that court's rules, instead of using arbitration.

Opt-out right. You may opt out of this arbitration agreement by sending written notice to developer@ziggy-zag.com within 30 days of first accepting these Terms. Your notice must include your name and a clear statement that you are opting out of the arbitration and class action waiver provisions. If you opt out, disputes will be resolved under Section 18 (Governing Law).

Costs. If arbitration is initiated, each party will bear its own costs and attorneys' fees, unless the arbitrator determines that a party's claim or defense was frivolous, in which case the arbitrator may award reasonable attorneys' fees to the other party. If applicable law requires a different allocation of costs, that law will apply.

18. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Michigan, United States, without regard to its conflict of law provisions.

To the extent that any dispute is not subject to arbitration under Section 17 (including if you have opted out), any legal action or proceeding arising from or relating to these Terms or your use of the App shall be brought exclusively in the state or federal courts located in the State of Michigan. You consent to the personal jurisdiction of such courts.

19. Apple Platform Terms

The App is distributed through Apple's App Store. The following terms apply to your use of the App on Apple platforms:

• These Terms are between you and Ziggy Zag LLC only, and not with Apple Inc. ("Apple"). Apple is not a party to these Terms.
• The license granted to you for the App is limited to a non-transferable license to use the App on Apple-branded devices that you own or control, as permitted by the Usage Rules set forth in the Apple Media Services Terms and Conditions.
• Ziggy Zag LLC, not Apple, is solely responsible for the App and its content, including any maintenance and support services. Apple has no obligation whatsoever to furnish any maintenance or support services with respect to the App.
• In the event of any failure of the App to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price for the App (if any). To the maximum extent permitted by applicable law, Apple has no other warranty obligation whatsoever with respect to the App.
• Ziggy Zag LLC, not Apple, is responsible for addressing any claims by you or any third party relating to the App, including but not limited to: (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy, or similar legislation.
• In the event of any third-party claim that the App or your possession and use of the App infringes that third party's intellectual property rights, Ziggy Zag LLC, not Apple, will be solely responsible for the investigation, defense, settlement, and discharge of any such intellectual property infringement claim.
• You represent and warrant that: (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
• Apple and its subsidiaries are third-party beneficiaries of these Terms. Upon your acceptance of these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary thereof.
• You agree to comply with all applicable third-party terms of agreement when using the App, including your wireless data service agreement.

20. Modifications to the Service

We reserve the right to modify, update, suspend, or discontinue the App or any of its features (including AI features, rate limits, model tiers, and premium benefits) at any time, with or without notice. We will make reasonable efforts to provide advance notice of material changes that reduce the functionality of premium features.

We are not liable to you or any third party for any modification, suspension, or discontinuation of the App or any of its features. If we permanently discontinue the App, your sole remedy is to cancel your subscription and stop using the App.

21. Force Majeure

Ziggy Zag LLC shall not be liable for any failure or delay in performing its obligations under these Terms where such failure or delay results from circumstances beyond our reasonable control, including but not limited to: acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, flood, accidents, strikes, shortages of transportation, facilities, fuel, energy, labor, or materials, failure of third-party services (including Anthropic, Apple, or Cloudflare), internet service disruptions, telecommunications failures, cyberattacks, power outages, or government actions or restrictions.

22. Termination

You may stop using the App at any time by uninstalling it from your devices. If you have an active subscription, you should also cancel it through your Apple ID account settings to avoid future charges.

We reserve the right to suspend or terminate your access to the App, or to discontinue the App or any of its features, at any time and for any reason, with or without notice. Reasons for termination may include, but are not limited to, violation of these Terms, abusive behavior, or circumvention of technical restrictions. If we discontinue the App entirely, we will make reasonable efforts to provide advance notice where possible.

Upon termination, your license to use the App is immediately revoked. The following sections shall survive termination of these Terms: Health and Medical Disclaimer (4), AI-Generated Content (6), Third-Party Services and Data Processing (8), Limitation of Liability (14), Warranty Disclaimer (15), Indemnification (16), Dispute Resolution (17), Governing Law (18), Apple Platform Terms (19), Force Majeure (21), and General Provisions (24).

23. Changes to These Terms

We may update these Terms from time to time to reflect changes in the App, our practices, or applicable law. When we do, we will revise the "Effective date" at the top of this page. For material changes, we will provide at least 30 days' notice through the App or on our website before the changes take effect.

Your continued use of the App after the updated Terms' effective date constitutes your acceptance of the revised Terms. If you do not agree to the updated Terms, you should stop using the App and cancel any active subscription.

24. General Provisions

Entire agreement. These Terms, together with our Privacy Policy and any subscription terms presented through the App Store, constitute the entire agreement between you and Ziggy Zag LLC regarding the App and supersede all prior agreements, understandings, and communications, whether written or oral.

Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, it shall be severed from these Terms. The remaining provisions shall continue in full force and effect.

Waiver. Our failure to enforce any right or provision of these Terms shall not be considered a waiver of that right or provision. Any waiver must be in writing and signed by Ziggy Zag LLC to be effective.

Assignment. You may not assign or transfer these Terms, or any rights or obligations under these Terms, without our prior written consent. We may assign these Terms, in whole or in part, to any successor or affiliate without restriction and without notice to you.

Export compliance. You agree to comply with all applicable export and re-export control laws and regulations, including the Export Administration Regulations maintained by the U.S. Department of Commerce, trade and economic sanctions maintained by the Treasury Department's Office of Foreign Assets Control ("OFAC"), and the International Traffic in Arms Regulations maintained by the Department of State.

No third-party beneficiaries. Except for Apple and its subsidiaries as stated in Section 19, these Terms do not create any third-party beneficiary rights.

Headings. Section headings in these Terms are for convenience only and shall not affect the interpretation of these Terms.